return policy

Return Policy for Little Ones Oasis 

At Little Ones Oasis, we strive to ensure your shopping experience is delightful and satisfying. If for any reason you are not completely happy with your purchase, we are here to help with our straightforward return and exchange policy.

Eligibility for Returns:

  • Time Frame: Returns must be initiated within 30 days of the purchase date.
  • Condition: Items must be unworn, unwashed, and in their original condition with all tags and packaging intact.
  • Receipt: A valid proof of purchase, such as the order confirmation email or receipt, is required.

Non-Returnable Items:

  • Items marked as final sale.
  • Gift cards.
  • Customized or personalized items.
  • Items without original tags or packaging.

How to Initiate a Return:

  1. Contact Us: Email our customer service team at returns littleonesoasis7@gmail.com to initiate your return. Please provide your order number and the reason for the return.
  2. Receive Authorization: Once your return is approved, you will receive a Return Authorization (RA) number and detailed instructions on how to proceed.
  3. Package Your Return: Carefully pack the items in their original packaging, including all tags and labels, and include a copy of your receipt or order confirmation. Clearly mark the RA number on the outside of the package.
  4. Shipping: You are responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping service to ensure your return is received safely.

Refunds:

  • Processing: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • Refund Method: Approved refunds will be processed to your original method of payment within 7-10 business days.
  • Shipping Costs: Original shipping costs are non-refundable. If you received free shipping, the actual shipping cost may be deducted from your refund.

Exchanges:

  • If you need a different size, colour, or a different item, please contact us to arrange an exchange. We will guide you through the process and help ensure you receive the desired product.
  • Process: Once we receive your return and it is approved, we will ship the exchange item at no additional cost.

Defective or Damaged Items:

  • If you receive a defective or damaged item, please contact us immediately at returns littlesonesoasis7@gmail.com
  • We will arrange for a replacement or refund and cover the return shipping costs.

Gifts:

  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

International Returns:

  • For international orders, the same return policies apply. Please note that customers are responsible for return shipping costs, duties, and taxes.

Contact Us: For any questions or concerns regarding returns, please contact our customer service team: we aim to response with 24 hours  

We value your satisfaction and are committed to providing you with the best possible service. Thank you for shopping at Little Ones Oasis!