FAQs
FAQs for Little Ones Oasis
1. What sizes do you offer?
Answer: We offer a wide range of sizes from new-born (0-3 months) to toddler (up to 3 years). Please refer to our size chart for detailed measurements to ensure the perfect fit for your little one.
2. Are your clothes made from organic materials?
Answer: Yes, many of our clothes are made from 100% organic cotton and other eco-friendly materials. We prioritize sustainability and ensure our fabrics are gentle on your baby's delicate skin and kind to the environment.
3. How do I care for the clothes?
Answer: Most of our clothes are machine washable for your convenience. We recommend washing them in cold water on a gentle cycle and tumble drying on low heat. Please check the care label on each item for specific instructions.
4. Do you offer gift wrapping services?
Answer: Yes, we offer beautiful gift wrapping services for a small additional fee. You can add this option at checkout and even include a personalized message to make your gift extra special.
5. What is your return and exchange policy?
Answer: We accept returns and exchanges within 30 days of purchase, provided the items are unworn, unwashed, and in their original condition with all tags attached. Please visit our Returns & Exchanges page for detailed instructions.
6. How long will it take to receive my order?
Answer: Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days, while expedited shipping options are available at checkout for faster delivery. International shipping times may vary.
7. Do you offer international shipping?
Answer: Yes, we ship to many countries worldwide. International shipping rates and delivery times will be calculated at checkout based on your location.
8. Can I track my order?
Answer: Absolutely! Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your package on our website or the carrier's website.
9. Do you have a physical store location?
Answer: Currently, we operate as an online-only boutique. This allows us to offer a wider selection of products and convenient shopping from the comfort of your home. Stay tuned for any pop-up events or local market appearances!
10. How can I contact customer service?
Answer: You can reach our friendly customer service team via email at littleonesoasis7@gmail.com. Our team is available Monday to Friday from 9 AM to 5 PM (GMT) and will be happy to assist you with any inquiries.
11. Do you offer discounts or promotions?
Answer: Yes, we regularly offer discounts and promotions. Sign up for our newsletter to stay updated on the latest deals, new arrivals, and exclusive offers. Follow us on social media for even more special promotions!
12. What payment methods do you accept?
Answer: We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments via PayPal and other secure payment gateways.
13. Can I make changes to my order after it's placed?
Answer: If you need to make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been processed or shipped.
14. Do you offer any loyalty or rewards programs?
Answer: Yes, we value our loyal customers and offer a rewards program where you can earn points with every purchase. These points can be redeemed for discounts on future orders. Sign up on our website to start earning points today!
15. Are your clothes ethically made?
Answer: Yes, we are committed to ethical manufacturing practices. We partner with suppliers who adhere to fair labour practices and ensure that all workers are treated with respect and paid fairly.